Return Policy
Return/Refund Policy
Payment Methods:
We accept Cash, Visa, MasterCard, American Express, and Discover.
Website Pricing:
Prices for items are based on the order being processed "online" so they may differ from our in-store rates. We try to ensure that our prices on the website reflect the actual price of the item being sold; however, we reserve the right to refuse the sale of any item, and do not guarantee the prices of any item.
Returns:
If you place an order and need to return the items they must be returned to our store within 10 days of your receipt. No returns for items less than $5.00 will be accepted. All returned items must be in original condition and preapproved by our parts department with a Return Authorization (RA) number in the original packaging. Please also include a copy of the invoice and a brief description of why you are returning it. The manufacturer charges us a 20% restocking fee plus return freight, so we must as well. There are no returns on electrical parts, decals, or emblems.
Shipping:
Our warehouse hours are Monday through Friday from 9:00 a.m. to 3:00 p.m. EST. Therefore, most orders are shipped within 3-7 business days. If you need an order expedited or shipped outside of the 48 contiguous states, please contact us by phone at (352) 347-2112 so we can work out the most cost effective method for shipment.
Most items are shipped UPS, but in some case we may use other carriers (i.e., FedEx). Additional charges may be required for orders with size or weight exceptions. In the event of a price increase, you will be notified prior to completing your order. Short blocks, cylinders, and crankshafts are subject to a core fee. Batteries are shipped dry due to shipping regulations (no acid). A physical address is required for all shipments. No PO boxes. Please allow extra time for package deliveries around the holidays.
Warranty:
Buchallase.com shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer.
For all other inquiries, send an email to info@buchallase.com.